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Store Policies
Placing Your Order
Customers ordering from the WOOD-JOY web site that wish to use their credit card may enter their information on the web site. This is a secured site. If you wish to order by phone, call 760.397.5557.
If convenient, customers may also e-mail us c/o: js@wood-joy.com and we will return their call during our normal business hours. All orders are subject to availability. Customers will be notified within three days of an item being delayed, discontinued or out of stock. Customers must provide us a phone number of the shipping recipient in order to coordinate the delivery service. Any additional shipping and handling costs as a result of no phone number or no phone service will be at the sole cost of the customer.
Average Shipping Times
Most products ship directly within 2 to 4 days. The average time for arrival is 7 to 10 business days. Exceptions, such as custom items that are made to order. Express shipping is also available for an additional charge.
Order Acceptance
Orders may be placed on line at our secured website or by telephone. Acceptance of an order is provisional and is not finally accepted until we have availability, and quantity, notwithstanding an indication that your order is confirmed. Item availability and price of products offered for sale at the web site are subject to change without notice, including the updating of our online catalog.
Shipping Charges
We are sorry, but UPS and FedEx cannot ship to PO Boxes at this time. If you place an order and list a PO Box in your "ship to" address, we will contact you for a different address. If we do not receive a response from you within 48 hours, we will cancel your order.
Shipping, Handling and Tax Delivery dates are also estimated in good faith, but are not guaranteed. When you receive your WOOD-JOY product(s), you must inspect for damage. It is your responsibility to note any damage or defects on the signed delivery receipt. Once the delivery receipt is signed off and there are no indications of any problems we do not have any recourse with the freight companies or manufacturers. Sales Tax will only be charged on all items delivered to addresses in California.
Alaska and Hawaii or International Destinations
Unfortunately, many products cannot be shipped to either Alaska or Hawaii and some international destinations. We will notify you of these exceptions shortly after your order has been placed. If an item can be shipped to these states or foreign countries, there will be an additional shipping charge that you will be made aware of shortly after the order is placed. If the charges are more than you would like to pay, you have the option to cancel your order.
Delivery and Damage
All orders are shipped in good condition. Goods should be inspected upon arrival. If goods are damaged, you MUST describe the damage on the bill of lading before the driver leaves. In most cases the goods will be returned for repair or replacement. If you do not properly report damage at the time of delivery, we cannot accept later claims. You will be contacted by the delivery service prior to delivery in order to agree on a day and general eight-hour time window for you to receive your order. NOTE: We employ third party delivery companies and are not responsible for delivery. We will track your order as set forth herein and assist you with delivery related claims. If no one is at home when delivery is attempted, you may be subject to a re-delivery charge- So be sure to have someone (18 years of age or older) there to receive your delivery during the time window the delivery service has given you. If your home is not accessible to the delivery truck, we will transport your merchandise to the nearest accessible point and it will be your responsibility to provide a means of transportation from the truck to your home. You may incur a remote delivery surcharge if your ship-to address falls outside of the geographical area normally served by our carriers. Call us for details.
While we have very little damaged merchandise, transfer and slippage do occur on rare occasion. Therefore, be sure to inspect your merchandise upon delivery. Any damages must be noted on your signed delivery receipt before the driver leaves. Keep a copy of this delivery receipt for your records.
When your order arrives, please open the cartons and inspect the furniture carefully. ANY DAMAGE MUST BE NOTED ON THE ALL COPIES OF THE DELIVERY RECEIPT AT THE TIME OF DELIVERY.
Please contact our Customer Service Department as soon as possible to report any problems. Our friendly staff will be happy to assist you! We can usually be reached by phone during normal delivery times in most areas. As a remedy for minor damage, a "touch up" may be performed on site. For more significant damage, the item may be returned to our third party shop where it will be repaired by a professional repair technician. If an item is damaged beyond repair, the item will be replaced. There is no additional cost to the customer if the damage was noted on the original delivery receipt.
FOR REPAIRS OR REPLACEMENTS, PLEASE ALLOW AN ADDITIONAL 2 TO 3 WEEKS FOR DELIVERY. (Most problems can be resolved within this time frame). If you do not note the exact damage on the delivery receipt, then WOOD-JOY nor the delivery company will be responsible for repairing or replacing any damaged merchandise.
Payment Methods
WOOD-JOY accepts MasterCard, Visa, American Express, Discover, personal checks, money orders, cashiers checks, wire transfers and PayPal. At this time, we do not offer C.O.D. terms. Please contact us for details if you would like to pay by check, money order or wire transfer.
Sales Taxes and Governing Law
WOOD-JOY is not responsible for collecting or submitting sales or use taxes for any state other than the State of California. Each state manages and dictates its own policies and requirements. All terms and conditions contained in this agreement (the "Agreement") constitutes our Agreement with you, governed by and construed in accordance with the laws of the State of California and further subject to the rules of binding arbitration as set forth hereunder.
Credits and Accounts
Crediting or debiting of any credit card account shall be governed exclusively by this Agreement. In the event that we determine to provide credit to your account in accordance with the terms and conditions of this Agreement, after verification, WOOD-JOY will issue credit to the original account number as originally charged. For instance, if the original transaction was charged on VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS or PAYPAL then the credit will be issued to the card or account used in the first instance. Anticipate account crediting within 30 days of our notifying you of your account credit amount. In order to eliminate instances of fraud or other actions not consistent or in conformity with this Agreement, Customers must contact WOOD-JOY in writing with respect to any claim, dispute or cause of action c/o WOOD-JOY.
Materials and Workmanship
The best materials and techniques are used in the manufacturing of WOOD-JOY products. As with all things real and natural, wood varies form piece to piece. Color, texture and grain pattern all affect the final appearance of the finished item. These differences, as well as grain swirls, small pin knots and other naturally occurring characteristics are normal and are to be expected. It is important that you the consumer understand this. Refusal of merchandise based on these inherent attributes is not cause for rejection.
Color Variations may exist from the website pictures or samples supplied and actual merchandise received. This is due to differences in the finish from lot to lot, as well as the natural characteristics of the wood.
Warranty Wood-Joy hereby offers a one year structural warranty against product failure for normal usage. This warranty excludes abnormal wear and tear. It is normal to expect minimal slight wood end grain checking/spliting, slight warping and grain raising on teak outdoor furniture because of the changing weather and variable humidity conditions. This should not deter from the overall beauty of the teak and will not cause the furniture to become unussable. This warranty does not cover teak extendable table damage as a result of moving table in an extended position. All tables must be in a closed position (leafs fully collapsed under table surface) prior to moving. All claims must be made in writing and supported with at least six close up photos and one distant photo for us to determine the cause of damage.
Returning Your Order
WOOD-JOY extends to each customer a quality satisfaction guarantee on every product we sell as each extraordinary piece is carefully built using the highest standards for craftsmanship, quality and aesthetics. In the unlikely event that it may be necessary to return an item, please contact us immediately. WOOD-JOY will not accept unauthorized returns or exchanges. All returns require email or written authorization from WOOD-JOY in advance and must be made within 30 days of delivery based on the conditions detailed below.
Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials, and accessories as applicable. All returns are subject to a 20% restocking charge plus outbound shipping, handling and processing fees. We reserve the right to refuse a return on any product that does not meet these requirements. WOOD-JOY is not responsible for return shipping costs and is not responsible for any shipping damage. Returns must be made within 30 days of delivery in order to receive any refund. WOOD-JOY will pay the return shipping costs if the return is a result of our error, such as an incorrect item received. A store credit may be given at the management's discretion if it is beyond 30 days of delivery.
Credits will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles. Please keep in mind that Shipping and Handling fees are non-refundable.
On all shipments to customers, we incur shipping and handling costs. If through no fault of WOOD-JOY the shipment is refused, we will charge your account these outbound shipping, handling and processing fees to recover the expenses we incurred. In addition, we also reserve the right to impose a 20% restocking fee. Please note: All Cancelled or Returned orders paid by credit card will be subject to an additional processing charge of 3%.
WOOD-JOY Service department can be reached at 1.760.397.5557 to answer any questions. We look forward to being of service to you!
Disclaimers
This site may contain inaccuracies and typographical errors. WOOD-JOY does not warrant the accuracy or completeness of materials or any opinion, advice or statement on this site. By using this site you agree that your use is at your own risk. WOOD-JOY disclaims all warranties, express or implied, including but not limited to implied warranties and fitness for a particular purpose. WOOD-JOY does not warrant that this site, its services or e-mail sent are free of viruses or other harmful components. WOOD-JOY will not be liable for any damages of any kind arising from the use of this site.
To the extent permissible by law, WOOD-JOY disclaims all warranties, express and implied, including, but not limited to, implied warranties of merchantability and implied warranties of fitness for a particular purpose. We further disclaim all other damages, including consequential, indirect, and exemplary or punitive damages arising out of your use of the web site or your purchase of products from us. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.
