- Store Policies
Placing Your Order
Customers ordering from the WOOD-JOY web site that wish to use their credit card may enter their information on the web site. This is a secured site. If you wish to order by phone, call 888-449-7737. All credit card transactions are processed either by Intuit Merchant Services, Stripe, or PayPal. All credit card charges are processed at the time of order.
If convenient, customers may also e-mail us c/o: email@example.com and we will return their call during our normal business hours. All orders are subject to availability. Customers will be notified within three days of an item being delayed, discontinued or out of stock. Customers must provide us a phone number of the shipping recipient in order to coordinate the delivery service. Any additional shipping and handling costs as a result of no phone number or no phone service will be at the sole cost of the customer.
Average Shipping Times and Special Services
Most teak products process within 2 to 5 days. The average time for shipping is 3 to 7 business days. Exceptions, such as custom cushion items that are made to order. Express shipping and white glove delivery is also available for an additional charge. Call 888-449-7737 for a quotation.
Orders may be placed on line at our secured website or by telephone. Acceptance of an order is provisional and is not finally accepted until we have availability, and quantity, notwithstanding an indication that your order is confirmed. Item availability and price of products offered for sale at the web site are subject to change without notice.
We are temporarily offering FREE SHIPPING throughout the contiguous US 48 states. For Hawaii and Canada see FREE SHIPPING page for details.
Our standard shipping rates can be found on the top menu bar on each page. You can also pick up your order directly at one of our warehouses by appointment.
We are sorry, but UPS and FedEx cannot ship to PO Boxes at this time. If you place an order and list a PO Box in your "ship to" address, we will contact you for a different address. If we do not receive a response from you within 48 hours, we will cancel your order.
Alaska and Hawaii or International Destinations
We regulary ship to Alaska and Hawaii and some international destinations. Shipping costs are always higher in these locations. We will notify you of additional shipping charges shortly after your order has been placed. If the charges are more than you would like to pay, you have the immediate option to cancel your order with no questions asked.
For FREE SHIPPING throughout Hawaii and Canada see FREE SHIPPING page for details.
Delivery and Damage
When the carrier calls you to set an appointment be sure that you can accept the freight within 72 hours of the call. Carriers will often charge for storage after that time, $25 per day is not uncommon on small shipments. Be sure that you keep the appointment and have an adult on site to receive the freight; a re- delivery charge will be assessed if the driver shows and nobody answers the door to receive the freight. Note, the carrier will not give credit or pay you if they, the carrier happens to miss the appointment. If the freight is delivering to a site where a contractor is working and that person signs for the freight without noting any exceptions a claim will not be paid for loss or damage. It is the responsibility of the receiver to inspect the freight before signing.
Look for torn or disturbed shrink wrap or boxes with the arrow pointing down instead of up. Signs that your shipment was torn down in transit and restacked later. If you suspect damage open the carton or crate and inspect it in the drivers presence and make a notation on the delivery receipt. Statements such as “subject to inspection” are regarded as clear delivery and a claim will not be paid.
If you think an item is damaged take a photo of the damage and if you can include the driver or truck in the photo to add credibility to the claim and a frame of reference for the time the photo was taken and be specific in the notes on the delivery receipt about the damage.
Goods should be inspected upon arrival. If goods are damaged, you MUST describe the damage on the bill of lading before the truck driver leaves. In most cases the goods will be returned for repair or replacement. If you do not properly report obvious damage at the time of delivery, we cannot accept latent claims. You will be contacted by the delivery service prior to delivery in order to agree on a day and general eight-hour time window for you to receive your order. NOTE: We employ third party delivery companies and they are responsible for delivery. We will track your order as set forth herein and assist you with delivery related claims. If no one is at home when delivery is attempted, you may be subject to a re-delivery charge. So be sure to have someone (18 years of age or older) there to receive your delivery during the time window the delivery service has given you. Most of our deliveries are with very large freight trucks. If your home is not accessible to the delivery truck, we will transport your merchandise to the nearest accessible point and it will be your responsibility to provide a means of transportation from the truck to your home. You may incur a remote delivery surcharge if your ship-to address falls outside of the geographical area normally served by our carriers. Island deliveries with ferry method will also trigger a surcharge to the customer. Call us for details.
Again, when your order arrives, please inspect the furniture cartons carefully. ANY OBVIOUS EXTERNAL DAMAGE MUST BE NOTED ON THE ALL COPIES OF THE DELIVERY RECEIPT AT THE TIME OF DELIVERY. By not noting obvious damage you will have waived your right to recover loss or replacement.
- Keep all packing material in the condition it arrived in. DO NOT DISPOSE OR DESTROY THE PACKAGING. This will be needed in the claim process.
- As of April 2015 consignees are required to file the actual claim in writing and via phone within 5 days of delivery to have any opportunity for a claim payout. Filing the claim does not mean you will get payment as the investigation still must occur. (subject to change without notice and can vary by carrier)
- New rules to the NMFC Classification Guide state that if a shipment has no notation of damage upon delivery it is the receiver’s responsibility to prove the loss or damage occurred in the care and custody of the carrier.
- If the item being received has been damaged to the point where it cannot be used then refuse to accept the delivery from the carrier and contact the shipper immediately. Remember that transportation of freight requires the mutual cooperation and responsibility of all parties and it’s critical that all parties communicate the needs and restrictions so that we all have the desired outcome.
Please contact our Customer Service Department as soon as possible to report any problems. Our friendly staff will be happy to assist you! We can usually be reached by phone during normal delivery times in most areas. Once the cartons are opened and damage is found, as a remedy for minor damage a "touch up" may be performed on site. For more significant damage, the item may be returned to our third party shop where it will be repaired by a professional repair technician. If an item is damaged beyond repair, the item will be replaced.
FOR REPAIRS OR REPLACEMENTS, PLEASE ALLOW AN ADDITIONAL 1 TO 2 WEEKS FOR DELIVERY. (Most problems can be resolved within this time frame). If you do not note the exact damage on the delivery receipt, then WOOD-JOY nor the delivery company will be responsible for repairing or replacing any damaged merchandise.
WOOD-JOY accepts MasterCard, Visa, American Express, Discover, JCB, personal checks, money orders, cashier’s checks, wire transfers and PayPal. At this time, we do not offer C.O.D. terms. Please contact us for details if you would like to pay by check, money order or wire transfer.
Sales Taxes and Governing Law
WOOD-JOY is not responsible for collecting or submitting sales or use taxes for any state other than the State of California. Each state manages and dictates its own policies and requirements. Sales Tax will only be charged on all items delivered to addresses in California. You will be charged at the State of California published rate for each individual City that we ship to.
Wood-Joy and Participant agree that any action or proceeding brought to enforce or otherwise arising out of or relating to this Agreement shall be commenced and maintained exclusively in any state or federal court located within Riverside County, California having subject matter jurisdiction with respect to the dispute between the parties.
Credits and Accounts
Crediting or debiting of any credit card account shall be governed exclusively by this Agreement. In the event that we determine to provide credit to your account in accordance with the terms and conditions of this Agreement, after verification, WOOD-JOY will issue credit to the original account number as originally charged. For instance, if the original transaction was charged on VISA, MASTERCARD, DISCOVER, AMERICAN EXPRESS, JCB or PAYPAL then the credit will be issued to the card or account used in the first instance. Anticipate account crediting within 30 days of our notifying you of your account credit amount. In order to eliminate instances of fraud or other actions not consistent or in conformity with this Agreement, Customers must contact WOOD-JOY in writing with respect to any claim, dispute or cause of action c/o WOOD-JOY.
Materials and Workmanship
As with all things real and natural, unfinished wood varies from piece to piece. Color, texture and grain pattern all affect the final appearance of the finished item. These differences, as well as grain swirls, small pin knots and other naturally occurring characteristics are normal and are to be expected. It is important that you the consumer understand this. Refusal of merchandise based on these inherent attributes is not cause for rejection.
Color variations may exist from the website pictures or samples supplied and actual merchandise received. This is due to differences in the finish from lot to lot, as well as the natural characteristics of the wood.
Most of our outdoor teak furniture is pre-assembled. Only about 15% (the main component sections) need assembly with basic household tools. All stacking chairs and folding chairs ship fully assembled.
Wood-Joy reserves the right to re-name or re-brand its products at any time without any notification thereof.
Wood-Joy hereby offers a one year structural warranty against product failure for normal usage. This warranty excludes abnormal wear and tear. It is normal to expect minimal slight wood end grain checking/splitting, slight warping and grain raising on teak outdoor furniture because of the changing weather and variable humidity conditions. This should not deter from the overall beauty of the teak and will not cause the furniture to become unusable. This warranty does not cover teak extendable table damage as a result of moving table in an extended position. All tables must be in a closed position (leafs fully collapsed under table surface) prior to moving. All claims must be made in writing and supported with at least six close up photos and one distant photo for us to determine the cause of damage. UMBRELLAS - Since historically most damage to umbrellas are caused by leaving them open to heavy winds, we do not warrant these products.
Returning Your Order (no hassle)
In the unlikely event that it may be necessary to return an item, please contact us immediately. WOOD-JOY will not accept unauthorized returns or exchanges. All returns require email or written authorization from WOOD-JOY in advance and must be made within 30 days of delivery based on the conditions detailed below.
Returns must be 100% complete, in original and resalable condition, with all original boxes and packing materials, and accessories as applicable. We reserve the right to refuse a return on any product that does not meet these requirements. WOOD-JOY is not responsible for return shipping costs and is not responsible for any shipping damage. Returns must be made within 30 days of delivery in order to receive any refund. WOOD-JOY will pay the return shipping costs if the return is a result of our error, such as an incorrect item received. A store credit may be given at the management's discretion if it is beyond 30 days of delivery. All accrued costs incurred at the time of cancellation is not refundable, for example, custom furniture, cushions or cushion fabric and engraving.
Credits will be issued after our warehouse receives, inspects, and processes your return. However, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles. Please keep in mind that Shipping and Handling fees are non-refundable.
On all shipments to customers, we incur shipping and handling costs. If through no fault of WOOD-JOY the shipment is refused, we will charge your account these outbound shipping, handling and processing fees to recover the expenses we incurred. In addition, we also reserve the right to impose a 20% restocking fee. Please note: All Cancelled or Returned orders paid by credit card will be subject to an additional processing charge of 3%. Once an order is placed, cancellation is not possible once the item has been shipped.
Deposits to hold furniture in storage are non-refundable.
Cushions are not returnable.
This site may contain inaccuracies and typographical errors. WOOD-JOY does not warrant the accuracy or completeness of materials or any opinion, advice or statement on this site. By using this site you agree that your use is at your own risk. WOOD-JOY disclaims all warranties, express or implied, including but not limited to implied warranties and fitness for a particular purpose. WOOD-JOY does not warrant that this site, its services or e-mail sent are free of viruses or other harmful components. WOOD-JOY will not be liable for any damages of any kind arising from the use of this site.
To the extent permissible by law, WOOD-JOY disclaims all warranties, express and implied, including, but not limited to, implied warranties of merchantability and implied warranties of fitness for a particular purpose. We further disclaim all other damages, including consequential, indirect, and exemplary or punitive damages arising out of your use of the web site or your purchase of products from us. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.